Please ensure you are 100% satisfied with your choice, and have ordered the correct product and size to suit your requirements, as these products will be manufactured specifically to your needs and certain elements (like the toughened glass in Slider Next) cannot be remanufactured.

Goods ordered in error will result in a restocking/remanufacture fee and the outward carriage fee as follows:.

• Standard Veranda Product – 20%
• Bespoke Veranda Product – 30%
• Slider Next Products – 50%

For goods ordered in error, the customer is responsible for the carriage and safe return of the goods in original condition..

Credits and Refunds will only be completed when the goods arrive safely at our warehouses and in original condition.

Goods will only be accepted/credited if returned within 15 days of the date of delivery.

Goods sent in error will be collected at the cost of All Year Outdoors.

Faulty or damaged on delivery goods will be collected at the cost of All Year Outdoors.

If you received damaged or faulty goods, please call + 353 505 45125 to report any issues within 3 days of receipt of your order. Please be advised that damaged deliveries should be signed for as damaged.

A claim may be refused or may not be able to be processed if the damaged goods are accepted and signed for as received in good condition.